[SURBL-Discuss] [off-topic] Help with AOL Postmaster Problem

[Jeff Chan]

On Saturday, July 16, 2005, 10:24:02 AM, Kevin McGrail wrote:
> However, on the more technical side, we have thousands and thousands of
> subscribers to the mailing list but AOL started rate limiting us on
> Thursday.  We are vigilant anti-spammers and run a tight ship so we are not
> blacklisted or BUT we aren't whitelisted either.  This is causing heavy
> queuing and complaints from customers all around.

> I have spoken at length to AOL's Postmaster Help Desk but they are telling
> me 5 days to 3 weeks to process the whitelist request which we placed on
> Friday.  In the meantime, our customers are getting mad about their email,
> our servers are filling up on deferred emails and there is also major news
> expected on Monday the 18th which will make the issue much worse.

FWIW, I've forwarded your case to some of the folks in charge of
abuse at AOL.  I don't know if they can speed things up.

Jeff C.
--
Don't harm innocent bystanders.