[SURBL-Discuss] [off-topic] Help with AOL Postmaster Problem

[Kevin A. McGrail]

It can't hurt and it's much appreciated!

KAM
----- Original Message ----- 
From: "Jeff Chan" <jeffc at surbl.org>
To: "SURBL Discuss" <discuss at lists.surbl.org>
Sent: Saturday, July 16, 2005 7:52 PM
Subject: Re: [SURBL-Discuss] [off-topic] Help with AOL Postmaster Problem


> On Saturday, July 16, 2005, 10:24:02 AM, Kevin McGrail wrote:
> > However, on the more technical side, we have thousands and thousands of
> > subscribers to the mailing list but AOL started rate limiting us on
> > Thursday.  We are vigilant anti-spammers and run a tight ship so we are
not
> > blacklisted or BUT we aren't whitelisted either.  This is causing heavy
> > queuing and complaints from customers all around.
>
> > I have spoken at length to AOL's Postmaster Help Desk but they are
telling
> > me 5 days to 3 weeks to process the whitelist request which we placed on
> > Friday.  In the meantime, our customers are getting mad about their
email,
> > our servers are filling up on deferred emails and there is also major
news
> > expected on Monday the 18th which will make the issue much worse.
>
> FWIW, I've forwarded your case to some of the folks in charge of
> abuse at AOL.  I don't know if they can speed things up.
>
> Jeff C.
> --
> Don't harm innocent bystanders.
>
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