[SURBL-Discuss] Help!!!!!!!!!!!

SURBL Whitelisters whitelist at surbl.org
Fri May 8 10:07:28 CEST 2009

On 5/7/09, webdev <webdev at storedk.com> wrote:
> You missed my point. When I tried to send email to the whitelist address given, it
>  was rejected.

Do you have a bounce message?  There is almost no filtering of the
whitelist email address currently.

>  All I'm saying is that people should be given an opportunity to clear their name.
>  Your system assumes that the blacklisted domain has been sending advertising and
>  you want to judge whether it's spam or not. If we don't use the domain for
>  advertising, we have no way of complying with your form requirements. When we
>  tried to contact you using the alternate method, our email was rejected by your
>  servers, because it is on your blacklist.

We don't filter our removal requests using our own data.  If we did
that, then how would anyone be able to contact us about removals?

>  I understand that you are not blocking anything, but recommending it to people who
>  trust your list results in the same thing. We have to go to each recipient and ask
>  that they stop using your list in order to get our mail through. It would be
>  better for all concerned, to make it easier to correct the problem at it's source.
>  The present system clogs up the list with things that should be handled in
>  private, and results in people having to drop your service in order to receive
>  legitimate email. That means the spammers win.
>  BTW, How would blacklisting a domain NOT hurt legitimate email from that domain?

Because SURBL isn't a mail filter or a mail filtering service.  SURBL
does not block mail.  SURBL is an information source about web sites
that have appeared in unsolicited messages.  How people use that
information is entirely determined by the users of the information.
Some mail adminstrators use the information to tag messages.  Some
people use the data for security research.  SURBL doesn't control any
of that.

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