[SURBL-Discuss] Help!!!!!!!!!!!

[webdev]

" We don't filter our removal requests using our own data.  If we did
 that, then how would anyone be able to contact us about removals?"

This is exactly what I'm trying to get across. Whatever method you are using is
preventing us from using the email address you give us. When we try to get
somewhere here, we are slapped on the wrist and told that this is not the place to
discuss it - "thread closed".

I already stated that I know you are not the one doing the blocking. I'm trying to
suggest that your list would be far more valuable if you didn't include domains
that were not guilty of spamming. This requires an easy method to report problems.

I have contacted email admins in the past with a simple email requesting
whitelisting and they took care of it in a couple of days. Both parties understood
that if there was a real spam problem, the whitelisting would be removed.

Here you are treated as an enemy until you find a way to prove otherwise. I've
already taken care of our problem by getting the other email administrators to
stop using the list. Now I'm just trying to help others that got caught in the
same catch 22 that I did. Saying that you are not responsible for how others use
your information, while true, demonstrates a total lack of sympathy for the plight
 that innocent people find themselves in as a result of the information you
provide. I would think that you would have an interest in providing the most
accurate information possible.

SURBL Whitelisters wrote:
> On 5/7/09, webdev <webdev at storedk.com> wrote:
>> You missed my point. When I tried to send email to the whitelist address given, it
>>  was rejected.
> 
> Do you have a bounce message?  There is almost no filtering of the
> whitelist email address currently.
> 
>>  All I'm saying is that people should be given an opportunity to clear their name.
>>  Your system assumes that the blacklisted domain has been sending advertising and
>>  you want to judge whether it's spam or not. If we don't use the domain for
>>  advertising, we have no way of complying with your form requirements. When we
>>  tried to contact you using the alternate method, our email was rejected by your
>>  servers, because it is on your blacklist.
> 
> We don't filter our removal requests using our own data.  If we did
> that, then how would anyone be able to contact us about removals?
> 
>>  I understand that you are not blocking anything, but recommending it to people who
>>  trust your list results in the same thing. We have to go to each recipient and ask
>>  that they stop using your list in order to get our mail through. It would be
>>  better for all concerned, to make it easier to correct the problem at it's source.
>>
>>  The present system clogs up the list with things that should be handled in
>>  private, and results in people having to drop your service in order to receive
>>  legitimate email. That means the spammers win.
>>
>>  BTW, How would blacklisting a domain NOT hurt legitimate email from that domain?
> 
> Because SURBL isn't a mail filter or a mail filtering service.  SURBL
> does not block mail.  SURBL is an information source about web sites
> that have appeared in unsolicited messages.  How people use that
> information is entirely determined by the users of the information.
> Some mail adminstrators use the information to tag messages.  Some
> people use the data for security research.  SURBL doesn't control any
> of that.
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