[SURBL-Discuss] More than 14 days - still blocked.

Ryan Rigby RRigby at flexerasoftware.com
Sat Feb 21 09:15:25 CET 2015


Hi All,

I'm hoping someone on this thread can help me.
Our site was added to the SURBL ws list back on the 5th Feb, I submitted a request and we were removed on the 6th Feb but we're still being blocked by sites like LinkedIn and some of our customers are also unable to access our content because the site is still showing on a SURBL list.

We have contacted LinkedIn, who said there is nothing they can do to refresh or update their lookup list, I find it hard to believe that these blacklists are not refreshed in a 2 week period. I have verified that we have not been re-added and the google malicious site lookup confirms no malicious activity.

My first question is - what can we do?
Our site is clean (and always has been) and we were on one list for one day, this brief, and unwarranted addition to the list, has been impacting our business for 2 weeks now and continues to present a poor image of our company.

My second question is - how did we get added?
The automated response quoted 'multiple reports of unsolicited messages' but no evidence or source of this was provided, all our mailing lists require sign up and all our mail has unsubscribe options within it. We need to understand how we got on this list to ensure it never happens again and don't endure such a long and high impact issue as we are currently faced with.

Any help you can provide will be much appreciated.

Thank you,


Ryan Rigby  MCITP:SA
Senior Systems Administrator

Vision House, Wellfield Road
Preston Brook, Cheshire WA7 3FR
United Kingdom
Desk:    +44 1928 706 333 / +1 847 466 6333
Mobile: +44 7961 218 528
Fax:      +44 1928 706 329 

RRigby at flexerasoftware.com
www.flexerasoftware.com

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