[SURBL-Discuss] More than 14 days - still blocked.

Ryan Rigby RRigby at flexerasoftware.com
Sun Feb 22 08:48:29 CET 2015

Thanks so much for your response, Catherine.
You were looking up the right domain. And this is part of our frustration, we are clear by every check I have run, and we always have been, it was just this one SURBL list for one day, for an unknown reason and our business is still suffering.
We did recently move a number of services to a new public subnet, this was a week ago, one week after the blacklist addition.

Would you have any idea what 'multiple reports of unsolicited messages' could mean? Does this mean someone has gone to the effort to complain about a mail they received from us or would it be spam software doing the reporting?

Despite pressing SURBL, they have given no way of knowing how we came to be on the list.


-----Original Message-----
From: Catherine Jefferson [mailto:ariel at spambouncer.org] 
Sent: 21 February 2015 14:51
To: SURBL Discussion list
Subject: Re: [SURBL-Discuss] More than 14 days - still blocked.

Hi, Ryan,

I am not SURBL, but I run a sizeable spamtrap platform that's used by several blocklists and reputation services.  I thought I'd take a look at this -- I'm awake too early on a Saturday morning.

I found nothing for the domain flexerasoftware.com or your /22,  MX Toolbox blacklist check shows it listed on no blacklists. The domain reputation is excellent, and I found no spamtrap hits or other signs of trouble on my platform.

I am seeing some signs of DNS oddness -- did you recently switch nameservers?

The only other thing I can think of to ask is whether this might be the wrong domain.

Catherine Jefferson <ariel at spambouncer.org> MainSleaze Blog: http://mainsleaze.spambouncer.org

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