Please note that SURBL is not a feedback loop or deliverability
service and does not support listwashing. If you need help finding an
abusive affiliate or sender, some of the references below may help.
In addition, using confirmed opt in generally reduces abuse to near
zero since it proves that the owner of the mailbox actually gives
permission to be mailed. Without confirmed opt in there is no direct
proof of that permission.
You have been listed for a long time so a good start would be to
monitor services like us for listings. And also check your logfiles
and SPF/DKIM as its stunning this could happen for such a long
time and without beeing noticed by your administrators.
If the site appears in any outbound messages, please be sure that best
practices are followed. In particular, we and many others urge that
all subscriptions be closed-loop confirmed as described in some of the
references below. Here are some references about best current
practices (BCP) for email senders:
Canada's Anti-Spam Law
http://fightspam.gc.ca
MAAWG Sender Best Communications Practices
https://www.m3aawg.org/documents/en/m3aawg-sender-best-common-practices-ver…
The Spamhaus Project Marketing FAQs
https://www.spamhaus.org/faq/section/Marketing%2520FAQs
If you need help with mail practices you may want to consult with any
of the following.
Institute for Spam and Internet Public Policy
http://www.isipp.com/
Unspam
http://www.unspam.com/
Validity - Return Path Certification
https://www.validity.com/everest/sender-certification/
Word to the Wise
http://wordtothewise.com/
Data Innovation
https://www.datainnovation.io/en/
EmailConsul
https://emailconsul.com/
Holistic Email Marketing
https://www.holisticemailmarketing.com
Postmastry - Masters in sending experience
https://www.postmastery.com/email-deliverability-test/
SendX (Brazil / Portugal)
https://www.sendx.io
With kind regards - SURBL
Ticket Details
---------------------------------
Ticket ID: VVD-865-36720
Department: Whitelist
Type: Removal Request
Status: Open