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1864 discussions

Notification of Blacklist Status
by Petros Kolyvas 04 Jul '09

04 Jul '09

Dear All, I was notified today via an error message from a mail server that a domain/URL in the e-mail was on a blacklist somewhere. I took the time to check and sure enough our own domain is on that list with the note PH. The problem is that our domain is hosted on a shared web host from what I believe to be a fairly reputable web host here in Montreal (iWeb.com.) We have no ability to control or monitor the servers at a level that would allow us to work on, modify, patch, or make any low- level changes that requested in the "Removal Request." More importantly is why a domain isn't notified upon being blacklisted? (Via the info@... or abuse@.... mailboxes) I can understand the need for immediately blacklisting troublesome domains; with that I have no qualms. However it seems that, in the hope of weeding out false positives like our own, at least a note that the domain is being added to the blacklist would help in some kind of active response - instead of the reactive one where we start receiving cryptic messages from clients' servers indicating something is amiss. That being said, thanks for all your hard work to keep this giant and messy infrastructure as clean as humanly possible. Be well, Petros Kolyvas -- ShiftFocus Media for Arts and Education Phone: 514.667-9778 ext. 231 Fax: 866.850.5451 42 Milner Street Montreal, QC, H4X 2H5

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Re: [SURBL-Discuss] How long does your removal process take?
by Heather Nagey 15 Jun '09

15 Jun '09

Thank you very much for your intervention. I was beginning to despair... Our customers will appreciate being able to get their mail! Regards, Heather On 13 Jun 2009, at 11:00, discuss-request(a)lists.surbl.org wrote: > Your domains are no longer blacklisted. Heather Nagey Customer Services Manager Runtime Revolution Ltd http://www.runrev.com

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Need some help finding the cause of WS listing (solution-devis.com, tranquillitesante.fr)
by Stéphane BERTHELOT 13 Jun '09

13 Jun '09

Hello everyone, Both domains in subject line are managed by one of my customers. They carefully pay attention to send only to optin emails by themselves but they often rent email sending platform services and ask them specifically to only use optin email databases. I'm quite sure one of those platforms didn't respect the rules and both domains are on WS list. I would like if possible to know as much details as possible from the original email triggering the blacklist. They usually use many ESP at the same time for different services that direct to those domains. Those ESP are almost all the time professionnal and do a careful job but it seems this time one didn't. Having many emailings at the same period, getting some details would allow me to make them file a claim (or at least cancel their contracts) with the one that sent UCE with their domains listed and ask delisting with much more knowledge of what happened exactly, making sure it doesn't anymore. Thanks in advance a lot for any help, Regards, Stephane. -- (Logo EmisFr) *Stéphane BERTHELOT* EmisFR /Infogérance, Sécurité et Serveurs, Développements métier et spécifiques/ 10 rue Mazagran, 54000 NANCY, France http://www.emisfr.com Tel/Fax.: +33.3 83 32 25 75

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How long does your removal process take?
by Heather Nagey 13 Jun '09

13 Jun '09

Dear list members, I have completed your removal form, twice, at an interval of several weeks. After waiting some time to see if this would have any effect, I emailed your whitelist address on 9th June. So far, nothing has resulted. I am attempting to get on-rev.com removed from your blacklist since we are a legitimate business, with opt in mail lists, and your listing is preventing our paid up customers receiving mail from us regarding the product they have purchased. I'd appreciate some guidance on the next step, since my actions so far have not produced any results. At a very minimum, I'd like to know why we are on this list, since I cannot see a reason for it, and this domain was only registered by us a few month back. It seemed that the minute we started using it, we encountered this problem. Perhaps someone previous to us was using it for something? Regards, Heather Nagey Customer Services Manager Runtime Revolution Ltd http://www.runrev.com and http://www.on-rev.com

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

At 22:43 02-06-2009, Jeff Chan wrote: >This December 2007 paper "The Great DNS Wall of China" suggests that >Chinese ISPs are (being forced to) distort DNS results for domains >that contain certain strings: David Funk posted a message about a stale configuration causing bogus responses. On the surface, that may explain the behavior. However, it does not explain the malformed packets. We could theorize that the incorrect results are due to some corruption (broken nameserver, etc.). Based on other rough tests I conducted, I don't think so. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

At 18:04 02-06-2009, SURBL Role wrote: >The 202.106 servers seem to be giving the right results now: These servers are still giving the wrong results. You may wish to test for flickr.com.multi.surbl.org too. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

Hi Raymond, At 14:43 02-06-2009, Raymond Dijkxhoorn wrote: >So able to reproduce this. But its depending what machine you are using, >what reply you get. On some if get random results, on others i get >nxdomain, on this exact same server. I can reproduce the above. I suggest dropping 202.106.182.243 too. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

Hi Raymond, At 14:22 02-06-2009, Raymond Dijkxhoorn wrote: >surbl.org nameservers, or multi.surbl.org nameservers? >Two different things. It's one of the multi.surbl.org nameservers. >For the first i dont see issues, for the second, its only rbldnsd servers >so wonder how this could be.... I sent Jeff an email. The behavior looks more like policy enforcement instead of a rbldnsd server issue. Regards, -sm

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Lookup web page not showing blacklisted urls?
by Chip Campbell 02 Jun '09

02 Jun '09

There are sites which return with IP addresses to dns lookups, but which report as "not blacklisted" when I submit them to the lookup web page. For example, % dig +short twitter.com.multi.surbl.org 4.36.66.178 % dig +short test.surbl.org.multi.surbl.org 127.0.0.126 But when I enter twitter.com into http://george.surbl.org/lookup.html, it says "twitter.com is not blacklisted" in a green box. Same for test.surbl.org. What am I missing? Chip C Toronto

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Re: [SURBL-Discuss] Blacklisted for no good reason
by Chris Santerre 18 May '09

18 May '09

> The emails were sent from the band's domain, > mollysrevenge.com, using the commercial newsletter service, FanBridge. > I do not speak for SURBL. FanBridge was listed, not your band domain. You are prbly clean as a whistle. You just chose the wrong partner. > So how am I supposed to deal with this? You complain to Fanbridge, or to the people that blocked you. As said before, SURBL does not block spam anymore then the Better Business Bureau stops you from walking into a Jiffy Lube to get your oil changed. > Fanbridge is a legitimate > business That is not capable of using clean email lists. Proven time and time again. >with thousands of customers. The number of customers has no bearing on this. > I have no idea why you > chose to > blacklist them and I don;t really care, That's a great way to get the antispam community on your side. Tell us you don't care. > all I know is that > legitimate > emails are being intercepted as a result and that's an unacceptable > situation. Yes it is. Its very unacceptable. We don't like spam, and people made a list of people who send spam. Some of us use it. Its not mandatory. > If this happened with USPS mail, you'd be guilty of a > felony. The internet is not ruled by US law. > Catchall solutions to internet spam that result in legitimate emails > being blocked are unacceptable. You got that right! We all understand that. But SURBL is not a catchall. No one is made to use the list. And everyone is clearly told that blocking emails based on the list is prbly not a good idea! But those of us with clean inboxes do, and it works, and we thank SURBL. Good Luck, Chris Santerre

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