Hi All:
Apologies in advance for off-topic post but it is for a good cause and if anyone will know an answer, it's most likely to come from the Anti-SPAM community.
My company is pro bono handling the website and donating all the time to handle mailing list, web design, paypal coordination, and more for Susan Torres, a pregnant woman who collapsed from an aneurysm and is brain dead from a cancer. However, with her wishes and her families support they are trying to save her unborn child. The site is http://www.susantorresfund.org/ if you want to know more.
However, on the more technical side, we have thousands and thousands of subscribers to the mailing list but AOL started rate limiting us on Thursday. We are vigilant anti-spammers and run a tight ship so we are not blacklisted or BUT we aren't whitelisted either. This is causing heavy queuing and complaints from customers all around.
I have spoken at length to AOL's Postmaster Help Desk but they are telling me 5 days to 3 weeks to process the whitelist request which we placed on Friday. In the meantime, our customers are getting mad about their email, our servers are filling up on deferred emails and there is also major news expected on Monday the 18th which will make the issue much worse.
The AOL Postmaster Case # is 155527142. The Ticket is 995445. The IP that needs whitelisting is 209.225.49.10. Anyone who has any contacts that can help escalate and resolve this issue as soon as possible (and hopefully before the 18th) would be greatly appreciated.
Thanks in advance,
Kevin A. McGrail aka KAM Chairman Peregrine Computer Consultants Corporation 3927 Old Lee Hwy, Suite 102-C Fairfax City, VA 22030-2422 http://www.pccc.com/ 800-823-8402 - 703-359-8451 Fax kmcgrail@pccc.com