On 5/8/09, webdev webdev@storedk.com wrote:
" We don't filter our removal requests using our own data. If we did that, then how would anyone be able to contact us about removals?"
This is exactly what I'm trying to get across. Whatever method you are using is preventing us from using the email address you give us.
Can you provide a bounce or error message? Because the whitelist address currently has almost no filtering on it.
Try sending a message to see if it gets through to whitelist at surbl . org
If it doesn't get through, then post the bounce here and we'll try to correct any problems.
As you can see we are trying to make a good effort.
I already stated that I know you are not the one doing the blocking. I'm trying to suggest that your list would be far more valuable if you didn't include domains that were not guilty of spamming. This requires an easy method to report problems.
We have a web form and email address that most people have no problem using.
If you're having difficulty, will you let us help with it?
I have contacted email admins in the past with a simple email requesting whitelisting and they took care of it in a couple of days. Both parties understood that if there was a real spam problem, the whitelisting would be removed.
SURBL removal requests are often processed within a few hours.
Here you are treated as an enemy until you find a way to prove otherwise.
Given the above, that would appear to be a misperception or mistatement.
I've already taken care of our problem by getting the other email administrators to stop using the list.
Who are the mail administrators? Can we contact them to let them hear our side?
Now I'm just trying to help others that got caught in the same catch 22 that I did. Saying that you are not responsible for how others use your information, while true, demonstrates a total lack of sympathy for the plight that innocent people find themselves in as a result of the information you provide.
If you knew how much effort we put into data quality, you would know that your statement is unfair.
I would think that you would have an interest in providing the most accurate information possible.
Of course. Independent tests show that our information is highly accurate.
Reference: