On Saturday, July 16, 2005, 10:24:02 AM, Kevin McGrail wrote:
However, on the more technical side, we have thousands and thousands of subscribers to the mailing list but AOL started rate limiting us on Thursday. We are vigilant anti-spammers and run a tight ship so we are not blacklisted or BUT we aren't whitelisted either. This is causing heavy queuing and complaints from customers all around.
I have spoken at length to AOL's Postmaster Help Desk but they are telling me 5 days to 3 weeks to process the whitelist request which we placed on Friday. In the meantime, our customers are getting mad about their email, our servers are filling up on deferred emails and there is also major news expected on Monday the 18th which will make the issue much worse.
FWIW, I've forwarded your case to some of the folks in charge of abuse at AOL. I don't know if they can speed things up.
Jeff C. -- Don't harm innocent bystanders.