John:
You need to talk to the right people - you're completely wasting your time explaining this to some help desk jockey.
Trust me, I tried. If you know how to get to "the right people", let me know. I'd rather not waste my time or theirs either.
In my defense, we see 4 main phishing targets: Suntrust, WAMU, Citibank & eBay. Out of those 4, which one is running a known open redirector that has materialized in spam?
Regards, KAM