22 Aug
2004
22 Aug
'04
4:59 a.m.
William Stearns wrote:
Good evening, Jeff,
On Sat, 21 Aug 2004, Jeff Chan wrote:
We may need to develop a more formal procedure for handling FP reports.... Any suggestions or implementations would be welcomed. Maybe something like a trouble ticket system would be useful.
I'd second the trouble ticket approach. One that allows uploads/attachments, hopefully with an email submission interface, would be great. I'm overextended at the moment; does anyone else have some experience setting up Request Tracker? Cheers,
- Bill
I have run RT (Request Tracker) in fact still have it installed on one of my servers.
Where would we like it to run at? I could re-set it up (need to upgrade it here) and add you all to it.
-Doc