I am having emails ending up not delivered whenever a certain domain URL is in the email. When I check surbl.org lists, the domain is NOT blacklisted. What other lists should I be looking at?
I also notice when subscribing to this list, the approval email went to spam on gmail!
Mac
On Thu, Aug 20, 2009 at 07:33:45AM -0400, Eric McClatchie wrote:
I am having emails ending up not delivered whenever a certain domain URL is in the email. When I check surbl.org lists, the domain is NOT blacklisted. What other lists should I be looking at?
I also notice when subscribing to this list, the approval email went to spam on gmail!
Thats sounds like the idiots at GoDaddy. They mis-use some of the lists and end up blocking emails if the emails contain text that points to domains that reside inside certain IP blocks, even though the domains have never sent spam.
Are any of these email passing through smtp.secureserver.net? (or any other GoDaddy servers)
List of complaints about this prob is here: http://www.google.com/search?q=godaddy+blocking+emails&ie=utf-8&oe=u...
They've had this pointed out to them thousands of times. They wont fix it.
If you aren't actually spamming, Tell whomever you are trying to send that email to, that their email provider is blocking legitimate email, that they do it all the time, and that they won't change, Their only choice is to find another email provider.
I'm not certain, but I think the list they are misusing is from the service at http://www.us.sorbs.net/ .
That service is supposed to be used for blocking mail delivery connections from dynamic IP's. GoDaddy uses it to block email that simply contain text which references any IP or Damian in those ranges, as well as a host of other things.
see http://www.us.sorbs.net/faq/dul.shtml
If you know anyone in Net admin at GoDaddy, encourage them to fix the problem, eg start using the various lists properly. Also encourage everyone you know to not use any GoDaddy products/services.
J
On Thu, Aug 20, 2009 at 09:02:48AM -0400, jkinz@kinz.org wrote:
On Thu, Aug 20, 2009 at 07:33:45AM -0400, Eric McClatchie wrote:
I am having emails ending up not delivered whenever a certain domain URL is in the email. When I check surbl.org lists, the domain is NOT blacklisted. What other lists should I be looking at?
I also notice when subscribing to this list, the approval email went to spam on gmail!
I'm not certain, but I think the list they are misusing is from the service at http://www.us.sorbs.net/ .
Eric - I see that others on this email list have identified "email body content" blacklists like the ones from http://www.uribl.com/index.shtml.
Please do follow up their information.
In order to tell exactly whats happening to your emails, you need to post the actual message your are getting from the blocking party, or at least post the message and who you sent it to. Without that info the problem can't be diagnosed.
I knew there was a good reason I wasn't certain about which list it was.. The list GD(GoDaddy) is miss-using is the "PBL", published by SpamHaus.
Spamhaus is one of oldest spam fighting organizations. [God bless 'em! :) ]
The PBL is a list of IP's that [paraphrased] Spamhaus thinks you should not allow to deliver emails directly to your email system. eg - "do not accept direct incoming mail delivery connections from these locations".
Spamhaus has no problems with people on those IPs having domains on those IP's, as long as they route their email transmissions through a legitimate email relay. NB - NOT an Open relay.
Spamhaus has no problem with people having those domain names or IP addresses inside the body of the emails either. GD is the only group on the web known to have that policy. Having a domain hosted on a dynamic IP is not an issue - Having an domain known to have been sending out spam IS an issue, and some of those are on dynamic IP's, but the two sets are not the same, there is just some overlap between them.
Here is a much better explanation of the GD problem: http://techtalk.dreamhosters.com/wordpress/2009/07/17/special-report-whos-yo...
The Key paragraph from that post to remember is :
"GoDaddy has been alerted to this problem, admits that it is incorrectly configured, and ... are not going to do anything about it."
GD's attitude and actions here indicate that one of these 3 scenarios s taken place inside GD:
1. scenario: GD is attempting to increase revenue by stopping email for anyone using domains on dynamic IP's hoping to convert victims into customers paying for domain/web hosting services.
Analysis: possible but unless they are actively pitching those folks to convert this one is a low probability. {haven't seen any indications they are pitching the victims).
2. scenario: GD is reducing costs by filtering all email crossing their boundaries with one unified filter, thereby simplifying their work on spam filtering.
Analysis: Not adding the PBL to a spam filtering tool is usually a matter of editing a few lines of text or a few mouse clicks, and GD already denies SMTP connections to IP's on the PBL. So GD is actually increasing their spam filtering costs a great deal <the PBL is BIG> by doing this. The only way I see this happening is that either GD does not have anyone who actually understands how to configure their email filters or the admin who had all the passwords left without handing them over, or they have somehow gotten themselves locked out of their own system. probability: Low.
#3 scenario: Irrational self-lock in; someone's ego is tied to the idea, someone's emotions are motivating them, (Anger?, Revenge?), groupthink gone toxic, Posturing "we are the best spam preventers".
Analysis: Sad, but higher probability than the other two.
I suppose other possible causes exist, but these seem to be the most likely.
J.
On 8/20/09, Eric McClatchie mcclatch@gmail.com wrote:
I am having emails ending up not delivered whenever a certain domain URL is in the email. When I check surbl.org lists, the domain is NOT blacklisted. What other lists should I be looking at?
I also notice when subscribing to this list, the approval email went to spam on gmail!
Mac
Some possibilities:
1. The site is on some other URI list. 2. Some other site in the message is listed. 2. DNS responses are being modified by a DNS proxy service. Usually these are to prevent people from going to malware, phishing, spam, etc., sites. These kinds of DNS changes can cause false positives and false negatives for any DNSBL.
See for example:
http://www.surbl.org/faq.html#dnsproxy http://www.surbl.org/faq.html#opendns http://www.surbl.org/implementation.html
It would be useful to have an error message to check.
Check uribl.com, it's a blacklist for domains-within-email like surbl.
Ultimately you're going to have to find a recipient who can figure out why their mail is being blocked. Someone in an enterprise running SpamAssassin, for example, should be able to get their IT staff to tell you what "hits" a message gets. The spam blocking of the major Web mail services and ISPs is generally opaque.
Chip
-----Original Message----- From: discuss-bounces@lists.surbl.org [mailto:discuss-bounces@lists.surbl.org] On Behalf Of Eric McClatchie Sent: August 20, 2009 07:34 To: discuss@lists.surbl.org Subject: Re: [SURBL-Discuss] Other SURBL lists then from surbl.org?
I am having emails ending up not delivered whenever a certain domain URL is in the email. When I check surbl.org lists, the domain is NOT blacklisted. What other lists should I be looking at?
I also notice when subscribing to this list, the approval email went to spam on gmail!
Mac