Hi All,
I'm hoping someone on this thread can help me. Our site was added to the SURBL ws list back on the 5th Feb, I submitted a request and we were removed on the 6th Feb but we're still being blocked by sites like LinkedIn and some of our customers are also unable to access our content because the site is still showing on a SURBL list.
We have contacted LinkedIn, who said there is nothing they can do to refresh or update their lookup list, I find it hard to believe that these blacklists are not refreshed in a 2 week period. I have verified that we have not been re-added and the google malicious site lookup confirms no malicious activity.
My first question is - what can we do? Our site is clean (and always has been) and we were on one list for one day, this brief, and unwarranted addition to the list, has been impacting our business for 2 weeks now and continues to present a poor image of our company.
My second question is - how did we get added? The automated response quoted 'multiple reports of unsolicited messages' but no evidence or source of this was provided, all our mailing lists require sign up and all our mail has unsubscribe options within it. We need to understand how we got on this list to ensure it never happens again and don't endure such a long and high impact issue as we are currently faced with.
Any help you can provide will be much appreciated.
Thank you,
Ryan Rigby MCITP:SA Senior Systems Administrator
Vision House, Wellfield Road Preston Brook, Cheshire WA7 3FR United Kingdom Desk: +44 1928 706 333 / +1 847 466 6333 Mobile: +44 7961 218 528 Fax: +44 1928 706 329
RRigby@flexerasoftware.com www.flexerasoftware.com
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Hi, Ryan,
I am not SURBL, but I run a sizeable spamtrap platform that's used by several blocklists and reputation services. I thought I'd take a look at this -- I'm awake too early on a Saturday morning.
I found nothing for the domain flexerasoftware.com or your /22, 162.244.220.0/22. MX Toolbox blacklist check shows it listed on no blacklists. The domain reputation is excellent, and I found no spamtrap hits or other signs of trouble on my platform.
I am seeing some signs of DNS oddness -- did you recently switch nameservers?
The only other thing I can think of to ask is whether this might be the wrong domain.
Thanks so much for your response, Catherine. You were looking up the right domain. And this is part of our frustration, we are clear by every check I have run, and we always have been, it was just this one SURBL list for one day, for an unknown reason and our business is still suffering. We did recently move a number of services to a new public subnet, this was a week ago, one week after the blacklist addition.
Would you have any idea what 'multiple reports of unsolicited messages' could mean? Does this mean someone has gone to the effort to complain about a mail they received from us or would it be spam software doing the reporting?
Despite pressing SURBL, they have given no way of knowing how we came to be on the list.
Ryan
-----Original Message----- From: Catherine Jefferson [mailto:ariel@spambouncer.org] Sent: 21 February 2015 14:51 To: SURBL Discussion list Subject: Re: [SURBL-Discuss] More than 14 days - still blocked.
Hi, Ryan,
I am not SURBL, but I run a sizeable spamtrap platform that's used by several blocklists and reputation services. I thought I'd take a look at this -- I'm awake too early on a Saturday morning.
I found nothing for the domain flexerasoftware.com or your /22, 162.244.220.0/22. MX Toolbox blacklist check shows it listed on no blacklists. The domain reputation is excellent, and I found no spamtrap hits or other signs of trouble on my platform.
I am seeing some signs of DNS oddness -- did you recently switch nameservers?
The only other thing I can think of to ask is whether this might be the wrong domain.
-- Catherine Jefferson ariel@spambouncer.org MainSleaze Blog: http://mainsleaze.spambouncer.org
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On 2/21/2015 11:48 PM, Ryan Rigby wrote:
Thanks so much for your response, Catherine. You were looking up the right domain. And this is part of our frustration, we are clear by every check I have run, and we always have been, it was just this one SURBL list for one day, for an unknown reason and our business is still suffering. We did recently move a number of services to a new public subnet, this was a week ago, one week after the blacklist addition.
OK, that accounts for the inconsistent DNS indications I saw. That had nothing to do with spam, by the way, but I have known of companies that ran into problems when the changed DNS and moved to previously blacklisted IPs.
By the way, when I said that you were not on any blacklists, that includes SURBL. I always check them; they're both important (widely used) and usually allergic to false positives. You might consider the possibility that the problem lies, not with SURBL, but with LinkedIn, which has a reputation for being a lot less reasonable.
Would you have any idea what 'multiple reports of unsolicited messages' could mean? Does this mean someone has gone to the effort to complain about a mail they received from us or would it be spam software doing the reporting?
It could be either one. If you have any email marketing efforts ongoing (and what company does not?), I'd check to ensure that they aren't emailing lists that they didn't build manually, and that the email addresses are all valid and engaged. But I certainly did not see any indications of trouble either on my own platform or on any of several others that I have access to.
Despite pressing SURBL, they have given no way of knowing how we came to be on the list.
Blacklists often don't. Those of us who do anti-spam have learned to our cost that revealing information can lead to identification of spamtraps, and to lawsuits by companies who have unclean hands but also more money for lawyers than we do. :/ Unfortunately it also hinders our efforts to improve things, because of course ISPs and companies need to know where the problems lie to fix them.
As I said earlier, your domain is not currently listed on any of the SURBL lists that I checked. My suspicion is that you are running up against problems at LinkedIn, not with SURBL.
I wish I could suggest what to do next, but I'm stumped.
-
Catherine Jefferson -
Ryan Rigby