Hear, hear to this post! Emails to my band's legitimate, opted-in mailing list were recently blocked because the newsletter service we use is blacklisted on this site. I can't even mention the name of the service in this email because it then gets rejected by my ISP when I try to send it!
This is a ridiculous situation and saying that you are not blocking anything is an unacceptable denial of responsibility. You are providing the means for email to be blocked and recommending ISPs use it so accept your responsibility.
What I and anyone else sending out legitimate emails must have is a way for our emails to be delivered and NOT classified as spam. Cavalier approaches to blocking spam which cause havoc to legitimate emails are just not acceptable.
You missed my point. When I tried to send email to the whitelist address given, it was rejected.
All I'm saying is that people should be given an opportunity to clear their name. Your system assumes that the blacklisted domain has been sending advertising and you want to judge whether it's spam or not. If we don't use the domain for advertising, we have no way of complying with your form requirements. When we tried to contact you using the alternate method, our email was rejected by your servers, because it is on your blacklist.
I understand that you are not blocking anything, but recommending it to people who trust your list results in the same thing. We have to go to each recipient and ask that they stop using your list in order to get our mail through. It would be better for all concerned, to make it easier to correct the problem at it's source.
The present system clogs up the list with things that should be handled in private, and results in people having to drop your service in order to receive legitimate email. That means the spammers win.
BTW, How would blacklisting a domain NOT hurt legitimate email from that domain?
Raymond Dijkxhoorn wrote:
Hi!
"We just do not handle delisting requests on the mailinglist.
Thats not
what is is here for."
That is understood. What is not understood is why it is so hard
to get a delisting
request through proper channels, that many have to resort to this
list out of
desperation. If we don't have the magic formula to get the site
to accept our
request, and our mail is rejected, what are we supposed to do?
You call us spammers and slam the door in our face. As bad as
spam is, I think it
is worse to interfere with legitimate email and provide no way to
report mistakes.
With every list there will be people saying it will hurt their
legitimate
mailflow. We do not block anything hoewever. Its every
mailproviders free
choise to pick a list for filtering mail.
If your delisting request wasnt handled like you expected drop a
not on
whitelist at surbl.org and we will follow up with you there.
Thanks, Raymond. _______________________________________________ Discuss mailing list Discuss at lists.surbl.org http://lists.surbl.org/mailman/listinfo/discuss
Pete Haworth
http://www.mollysrevenge.com http://www.sonicbids.com/MollysRevenge http://www.myspace.com/mollysrevengeband